Case Studies

Mariners Park Care Home
18th Aug 2021

Mariners Park Care Home

"We have had no negative comments from the care or domestic staff regarding the new wipes and they have certainly done what we intended and stopped the frequent service call-outs that we were having. The communication from our account manager has always been quick and informative and the service engineers that attend are friendly, polite, helpful and courteous, we are very pleased with the standard of service we receive from them.".

Nicola Burns – Domestic Supervisor – Mariners Park Care Home

Wide Cove
18th Aug 2021

Wide Cove Care Home

"I was very impressed with the service we received from DDC Dolphin. They were extremely professional from the initial survey right through to the installation. The new machine has been so successful I have placed an order for another Incomatic to be installed into one of our other facilities."

Lynn Price – Owner – Wide Cove Care Home

Halcyon House
29th Apr 2021

Halcyon House

"Our sluice room needed updating to allow us to comply  with modern infection control standards so we turned to DDC Dolphin for help.  They did an amazing job.  With limited space, the flow of the equipment in the room was extremely well thought out, and Bradley who completed the installation was a joy to work with. Everything was supplied and completed on time and we are delighted with the results. We now have everything we need to ensure that we have a safe and hygienic working environment for our staff."

Anne Marie Roberts – Manager – Halcyon House

Juntendo University Case Study
18th Feb 2021

Juntendo University Nerima Hospital - Japan

"Apart from the operational benefits, switching to  medical pulp macerators greatly improved the sluice room environment and the cooperation between the Infection Control Team and  ward staff. We were very impressed with the overall benefits of using this system and the future for us will certainly be using macerators and single use pulp wherever possible"  

Mr Tomohiko Iizuka- ICN  -  Juntendo University Nerima Hospital   

Manor Residential Care
25th Aug 2020

Manor Residential Home

Manor Residential Home"Having been a client of DDC Dolphin for over 15 years and knowing the reliability of their products and services we had no hesitation in replacing our machine with them. We need reliable and dependable suppliers and the  advice and support we get from them is excellent.  With DDC Dolphin on our team, our sluice room is one thing we don’t  have to worry about".

Hitesh Chavda – Director - Manor Residential Home

Monarch Healthcare
4th Aug 2020

Monarch Healthcare

"We  have worked with DDC Dolphin for over 20 years but only recently taken out a service contract.  We have been delighted with the level of service we have received, especially during these difficult times, and when we decided to upgrade the sluice rooms in our homes, we were confident that they would be able to supply us with the high quality standards of products and services we required."

Hiten Shanghavi - Director - Monarch Healthcare

INER Mexico
8th Jul 2020

National Institute of Respiratory Diseases - Mexico - Copy

"We believe attention to infection control measures will now take far more prevalence in all health environments, and we will be there, ready to help, advise and show from success stories such as this one how quality equipment and good working practices are imperative to keep infection under control." 

Aldo Novelo  - Director  - Novas Soluciones Sustentables     

Maria Mallaband image
26th Jun 2020

Maria Mallaband Care Group

“Our relationship with our suppliers is important to us and having recently switched to DDC Dolphin as our service provider we have been impressed with their professionalism during these challenging times, maintaining our machines and keeping our sluice rooms functional. The speed of their response to our requests for asset reports was no surprise to us and we are confident that we have chosen the right partner to supply us with high quality reliable products and service and we look forward to a long and mutually beneficial relationship.”

James Burgan – Commercial Director – Maria Mallaband Care Group | Countrywide Care Homes

Hospital JJ Aquirre
23rd Jun 2020

Hospital J.J. Aquirre - Chile

"Gemco recognise the heroic work of all the health personnel of the J.J. Aguirre, including nurses and doctors, that have been working tirelessly over the past weeks and we were pleased to be able to  help them  in their fight against infection.   Chile has been hit hard by the coronavirus pandemic, and it is thanks to such efforts that the fight against COVID-19 will be won."

Patricio Andueza – Commercial Director – Gemco General Machinery S.A.

Richmondwood Care Home
15th Jun 2020

Richmondwood Care Home

“When Covid-19 reached the UK we bought two UVMATICS® in the hope that if the virus got into our care home the machines would protect our residents and family. Several months on (and still Covid-19 free) we have just ordered a further five. They are a great size, not too bulky for our home and not only do they clean the air, but they remove odours, which is an added bonus.”

Holly Glazer, Business Manager, Richmondwood Residential Care Home

Southend University Summary Image
26th Feb 2020

Southend University Hospital NHS Foundation Trust

"When it comes to our sluice rooms, DDC Dolphin have been the Southend, Broomfield and Basildon Hospitals service provider of choice for in excess of 15 years. Despite the fact the asset base was totally non-DDC Dolphin equipment (initially), they have delivered an exemplary service.

Ultimately, I know that we can rely on DDC Dolphin and would recommend them to all."

Andrew Corser, Estates Operations Manager, Southend University Hospital NHS Foundation Trust

Addenbrookes Summary Image
14th Mar 2019

Addenbrooke's Hospital, Cambridge University Hospitals

DDC Dolphin has supplied and installed a number of bedpan washer and macerator solutions to Addenbrooke’s since 2007 and also provides a responsive and reliable maintenance and repair service. It is of the utmost importance to the smooth running of the machinery onsite that the units are regularly serviced and tested to ensure performance remains high. DDC Dolphin is contracted to carry out this work and continues to provide a first-class service.

Ashlands Manor Summary Image
14th Mar 2019

Ashlands Manor Care Home

“I spent a lot of time selecting the correct supplier for our care facilities. A crucial factor is the relationship between us and our supplier, and we are confident that DDC Dolphin can supply quality, reliable products and services. The service level we have received from them has been outstanding on both projects; not just from a buying point of view, but also the aftercare and maintenance of the equipment. We have been very impressed with all aspects of our dealings with DDC Dolphin and long-term, on all future projects, DDC Dolphin will be our preferred supplier.”

Kay Johnson, Commissioning Manager, New Care Projects

Dorset County House
13th Mar 2019

Dorset County Hospital

"With the completion of our replacement regime of 26 Pulpmatic Ultimas and a 3 year maintenance contract in place we are confident that DDC Dolphin will continue to provide us with a premier service. Staff training and fast response times on all maintenance issues are key to reducing downtime which is essential in a busy hospital like this."

Sean Miller, Estates Manager, Dorset County Hospital

Avary Healthcare Summary Image
13th Mar 2019

Avery Healthcare

"We very much see DDC Dolphin as an established supplier and business partner. Over the years we have fostered a great working relationship, and remain assured that their service and maintenance division is fast to react and only a phone call away from any of our sites."

Derek Goodman, Construction Manager, Avery Healthcare

The London Clinic Summary Image
12th Mar 2019

The London Clinic

"We are delighted to be working with DDC Dolphin for the complete package of machine acquisitions, installation and training. DDC Dolphin's understanding of the importance of fighting the transmission of HCAIs, together with their completely hands-free, high-quality range of macerators, helped to make our decision much easier. The programme of hassle-free installation and comprehensive staff training was an added bonus!"

Tony Lobo, Project Manager, The London Clinic

Barchester - Archview Lodge Summary Image
12th Mar 2019

Barchester Healthcare

"Barchester has always tried to ensure that it builds solid, long-term relationships with its service partners that match the high standards of care and support that it then delivers for its residents. In DDC Dolphin, Barchester has a quality service partner that works across all of our 200 plus sites, and a system in place that reviews ongoing performance to ensure that standards remain high. The relationship is strong and I'm sure it will continue long into the future."

Bill Wilson, Director of Property Services, Barchester Healthcare


Royal National Orthopedic Summary Image
11th Mar 2019

Royal National Orthopaedic Hospital

“DDC Dolphin were able to offer us a complete solution which meant that as Project Manager I had a single point of contact throughout the whole process, which made it much easier for me to manage. Together we were able to coordinate the project effectively and within the time constraints, saving time and money.”

Prentice Lloyd, Project Manager, Royal National Orthopaedic Hospital

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