Routine servicing will keep your sluice room machinery in excellent operational health.
By having your medical pulp macerators, bedpan washer disinfectors and incontinence product macerators regularly serviced, you will:
DDC Dolphin are the only company able to service all makes and models of sluice machines, using their own direct-employed engineers, nationally providing a 24hr – 72hr response.
Our engineers are strategically located around the UK, and highly-trained on all makes and models of sluice room machinery – so if you have a variety of sluice room assets, you can trust DDC Dolphin to service each and every one.
As part of our servicing and maintenance provision, we offer validation testing of your macerators and bedpan washers to NHS periodic testing guidelines.
We can also provide you with detailed machine reporting, to help you interpret test results, plan your asset requirements and better budget for CAPEX expenditure.
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You'll save money on callout charges with a service and maintenance contract in place, as the first hour's labour is included; without a contract, a callout will cost you £225 plus £119 per hour labour costs.
With our dedicated customer service team and your own personal account manager, you'll never miss a service or overspend on your sluice room requirements again. We are here to provide you with all the information you need to help you manage your assets now and for the future.
During a service visit, your DDC Dolphin engineer will:
There are 3 levels of service available through our 360° Service packages, and we are happy to offer a full site survey to help determine the best package for your facility’s needs.
360° Service | Ultimate Package | Essential Package | Lite Package |
---|---|---|---|
Service maintenance visits |
Tick |
Tick |
Tick |
Parts and labour warranty* |
Plus |
Plus |
Cross |
Chemical discount |
Tick |
Tick |
Tick |
SLA response time (reactive repairs) |
Tick |
Tick |
Tick |
Parts discount (DDC Dolphin parts only) |
Tick |
Tick |
Tick |
Callouts (inc. 1st hour labour) & labour (per hour) |
Tick |
Tick |
Tick |
Sluice room health check |
Tick |
Tick |
Tick |
Water hardness and scale level check with recommendations |
Tick |
Tick |
Tick |
Access to customer portal |
Tick |
Tick |
Cross |
Annual account review |
Tick |
Tick |
Cross |
Full asset management & reporting |
Tick |
Tick |
Cross |
Machine trials for new sites |
Tick |
Cross |
Cross |
Annual periodic testing to NHS guidelines |
Plus |
Plus |
Cross |
Quarterly periodic testing |
Plus |
Cross |
Cross |
Utensil packs |
Tick |
Tick |
Cross |
*Warranty policy applies
Plus = Optional extra available