We have been delighted with the Vacumatic solution. It not only supports our sustainable working practices, it has reduced the odour in the home, reduced the trips to the outside bins for the team members and made a significant cost saving on our clinical waste disposal.
Malcolm Hague, Operations Director, Oakland Care
Over the last 12 months, we have much improved sluice rooms, laundry rooms and med rooms. Our Care Homes are very happy with the results. We are all pleased that we chose DDC Dolphin as our partner.
Karmelle Smith – Property Manager, Care SE – Sanctuary Care
Minster Care Group is a leading care home provider, established with the goal of reshaping the care home experience of older people in the UK. With a rapidly ageing population, they understand the urgent need for care homes with a heart. They offer a comfortable and homely environment where service users can enjoy a good quality of life and be supported. They focus on holistic care methods to maximise their resident’s potential – physically, emotionally and spiritually
"We have had no negative comments from the care or domestic staff regarding the new wipes and they have certainly done what we intended and stopped the frequent service call-outs that we were having. The communication from our account manager has always been quick and informative and the service engineers that attend are friendly, polite, helpful and courteous, we are very pleased with the standard of service we receive from them.".
Nicola Burns – Domestic Supervisor – Mariners Park Care Home
"I was very impressed with the service we received from DDC Dolphin. They were extremely professional from the initial survey right through to the installation. The new machine has been so successful I have placed an order for another Incomatic to be installed into one of our other facilities."
Lynn Price – Owner – Wide Cove Care Home
"Our sluice room needed updating to allow us to comply with modern infection control standards so we turned to DDC Dolphin for help. They did an amazing job. With limited space, the flow of the equipment in the room was extremely well thought out, and Bradley who completed the installation was a joy to work with. Everything was supplied and completed on time and we are delighted with the results. We now have everything we need to ensure that we have a safe and hygienic working environment for our staff."
Anne Marie Roberts – Manager – Halcyon House
"Apart from the operational benefits, switching to medical pulp macerators greatly improved the sluice room environment and the cooperation between the Infection Control Team and ward staff. We were very impressed with the overall benefits of using this system and the future for us will certainly be using macerators and single use pulp wherever possible"
Mr Tomohiko Iizuka- ICN - Juntendo University Nerima Hospital
Manor Residential Home"Having been a client of DDC Dolphin for over 15 years and knowing the reliability of their products and services we had no hesitation in replacing our machine with them. We need reliable and dependable suppliers and the advice and support we get from them is excellent. With DDC Dolphin on our team, our sluice room is one thing we don’t have to worry about".
Hitesh Chavda – Director - Manor Residential Home
"We have worked with DDC Dolphin for over 20 years but only recently taken out a service contract. We have been delighted with the level of service we have received, especially during these difficult times, and when we decided to upgrade the sluice rooms in our homes, we were confident that they would be able to supply us with the high quality standards of products and services we required."
Hiten Shanghavi - Director - Monarch Healthcare
"We believe attention to infection control measures will now take far more prevalence in all health environments, and we will be there, ready to help, advise and show from success stories such as this one how quality equipment and good working practices are imperative to keep infection under control."
Aldo Novelo - Director - Novas Soluciones Sustentables
“Our relationship with our suppliers is important to us and having recently switched to DDC Dolphin as our service provider we have been impressed with their professionalism during these challenging times, maintaining our machines and keeping our sluice rooms functional. The speed of their response to our requests for asset reports was no surprise to us and we are confident that we have chosen the right partner to supply us with high quality reliable products and service and we look forward to a long and mutually beneficial relationship.”
James Burgan – Commercial Director – Maria Mallaband Care Group | Countrywide Care Homes
"Gemco recognise the heroic work of all the health personnel of the J.J. Aguirre, including nurses and doctors, that have been working tirelessly over the past weeks and we were pleased to be able to help them in their fight against infection. Chile has been hit hard by the coronavirus pandemic, and it is thanks to such efforts that the fight against COVID-19 will be won."
Patricio Andueza – Commercial Director – Gemco General Machinery S.A.
“When Covid-19 reached the UK we bought two UVMATICS® in the hope that if the virus got into our care home the machines would protect our residents and family. Several months on (and still Covid-19 free) we have just ordered a further five. They are a great size, not too bulky for our home and not only do they clean the air, but they remove odours, which is an added bonus.”
Holly Glazer, Business Manager, Richmondwood Residential Care Home
"When it comes to our sluice rooms, DDC Dolphin have been the Southend, Broomfield and Basildon Hospitals service provider of choice for in excess of 15 years. Despite the fact the asset base was totally non-DDC Dolphin equipment (initially), they have delivered an exemplary service.
Ultimately, I know that we can rely on DDC Dolphin and would recommend them to all."
Andrew Corser, Estates Operations Manager, Southend University Hospital NHS Foundation Trust
DDC Dolphin has supplied and installed a number of bedpan washer and macerator solutions to Addenbrooke’s since 2007 and also provides a responsive and reliable maintenance and repair service. It is of the utmost importance to the smooth running of the machinery onsite that the units are regularly serviced and tested to ensure performance remains high. DDC Dolphin is contracted to carry out this work and continues to provide a first-class service.
“I spent a lot of time selecting the correct supplier for our care facilities. A crucial factor is the relationship between us and our supplier, and we are confident that DDC Dolphin can supply quality, reliable products and services. The service level we have received from them has been outstanding on both projects; not just from a buying point of view, but also the aftercare and maintenance of the equipment. We have been very impressed with all aspects of our dealings with DDC Dolphin and long-term, on all future projects, DDC Dolphin will be our preferred supplier.”
Kay Johnson, Commissioning Manager, New Care Projects
"With the completion of our replacement regime of 26 Pulpmatic Ultimas and a 3 year maintenance contract in place we are confident that DDC Dolphin will continue to provide us with a premier service. Staff training and fast response times on all maintenance issues are key to reducing downtime which is essential in a busy hospital like this."
Sean Miller, Estates Manager, Dorset County Hospital
"We very much see DDC Dolphin as an established supplier and business partner. Over the years we have fostered a great working relationship, and remain assured that their service and maintenance division is fast to react and only a phone call away from any of our sites."
Derek Goodman, Construction Manager, Avery Healthcare
