Case Studies

Affinity Trust - Kings Lodge Centre

"All dealings with DDC Dolphin since our first contact have been extremely professional and informative. My days are extremely busy through work commitments and I deal with many companies and people over the course of my day. I can offer no higher accolade than to say our account manager was a delight to deal with, very knowledgable, reliable and punctual and DDC Dolphin are a great company to deal with, and they provide a excellent service".

John White, Facilities Coordinator, Affinity Trust

Queen Elizabeth Hospital Case Study

“The support I got from Senior Account Manager Dez McCullagh was exceptional. He was extremely helpful and ensured this was a quick turnover from start to finish.

"The impact has been extremely positive – freeing up time for me so I can turn my attention to other areas of improvement. I would definitely recommend DDC Dolphin to other companies. We look forward to working together on other exciting projects in the future."

Siân Faulkner – Assistant Manager – VINCI Facilities

Oakland Care Case Study

We have been delighted with the Vacumatic solution. It not only supports our sustainable working practices, it has reduced the odour in the home, reduced the trips to the outside bins for the team members and made a significant cost saving on our clinical waste disposal.

Malcolm Hague, Operations Director, Oakland Care

Sanctuary Care

Over the last 12 months, we have much improved sluice rooms, laundry rooms and med rooms. Our Care Homes are very happy with the results. We are all pleased that we chose DDC Dolphin as our partner.

Karmelle Smith – Property Manager, Care SE – Sanctuary Care

Minster Care

Minster Care Group is a leading care home provider, established with the goal of reshaping the care home experience of older people in the UK. With a rapidly ageing population, they understand the urgent need for care homes with a heart. They offer a comfortable and homely environment where service users can enjoy a good quality of life and be supported. They focus on holistic care methods to maximise their resident’s potential – physically, emotionally and spiritually

Mariners Park Care Home Case Study

"We have had no negative comments from the care or domestic staff regarding the new wipes and they have certainly done what we intended and stopped the frequent service call-outs that we were having. The communication from our account manager has always been quick and informative and the service engineers that attend are friendly, polite, helpful and courteous, we are very pleased with the standard of service we receive from them.".

Nicola Burns – Domestic Supervisor – Mariners Park Care Home

Wide Cove Care Home Case Study

"I was very impressed with the service we received from DDC Dolphin. They were extremely professional from the initial survey right through to the installation. The new machine has been so successful I have placed an order for another Incomatic to be installed into one of our other facilities."

Lynn Price – Owner – Wide Cove Care Home

Halcyon House

"Our sluice room needed updating to allow us to comply  with modern infection control standards so we turned to DDC Dolphin for help.  They did an amazing job.  With limited space, the flow of the equipment in the room was extremely well thought out, and Bradley who completed the installation was a joy to work with. Everything was supplied and completed on time and we are delighted with the results. We now have everything we need to ensure that we have a safe and hygienic working environment for our staff."

Anne Marie Roberts – Manager – Halcyon House

Juntendo University Nerima Hospital - Japan

"Apart from the operational benefits, switching to  medical pulp macerators greatly improved the sluice room environment and the cooperation between the Infection Control Team and  ward staff. We were very impressed with the overall benefits of using this system and the future for us will certainly be using macerators and single use pulp wherever possible"  

Mr Tomohiko Iizuka- ICN  -  Juntendo University Nerima Hospital   

Manor Residential Home Case Study

Manor Residential Home"Having been a client of DDC Dolphin for over 15 years and knowing the reliability of their products and services we had no hesitation in replacing our machine with them. We need reliable and dependable suppliers and the  advice and support we get from them is excellent. With DDC Dolphin on our team, our sluice room is one thing we don’t have to worry about".

Hitesh Chavda – Director - Manor Residential Home

Monarch Healthcare

"We  have worked with DDC Dolphin for over 20 years but only recently taken out a service contract.  We have been delighted with the level of service we have received, especially during these difficult times, and when we decided to upgrade the sluice rooms in our homes, we were confident that they would be able to supply us with the high quality standards of products and services we required."

Hiten Shanghavi - Director - Monarch Healthcare

National Institute of Respiratory Diseases - Mexico

"We believe attention to infection control measures will now take far more prevalence in all health environments, and we will be there, ready to help, advise and show from success stories such as this one how quality equipment and good working practices are imperative to keep infection under control." 

Aldo Novelo  - Director  - Novas Soluciones Sustentables     

Maria Mallaband Care Group

“Our relationship with our suppliers is important to us and having recently switched to DDC Dolphin as our service provider we have been impressed with their professionalism during these challenging times, maintaining our machines and keeping our sluice rooms functional. The speed of their response to our requests for asset reports was no surprise to us and we are confident that we have chosen the right partner to supply us with high quality reliable products and service and we look forward to a long and mutually beneficial relationship.”

James Burgan – Commercial Director – Maria Mallaband Care Group | Countrywide Care Homes

Hospital J.J. Aquirre - Chile

"Gemco recognise the heroic work of all the health personnel of the J.J. Aguirre, including nurses and doctors, that have been working tirelessly over the past weeks and we were pleased to be able to  help them  in their fight against infection.   Chile has been hit hard by the coronavirus pandemic, and it is thanks to such efforts that the fight against COVID-19 will be won."

Patricio Andueza – Commercial Director – Gemco General Machinery S.A.

Richmondwood Care Home

“When Covid-19 reached the UK we bought two UVMATICS® in the hope that if the virus got into our care home the machines would protect our residents and family. Several months on (and still Covid-19 free) we have just ordered a further five. They are a great size, not too bulky for our home and not only do they clean the air, but they remove odours, which is an added bonus.”

Holly Glazer, Business Manager, Richmondwood Residential Care Home

Southend University Hospital NHS Foundation Trust

"When it comes to our sluice rooms, DDC Dolphin have been the Southend, Broomfield and Basildon Hospitals service provider of choice for in excess of 15 years. Despite the fact the asset base was totally non-DDC Dolphin equipment (initially), they have delivered an exemplary service.

Ultimately, I know that we can rely on DDC Dolphin and would recommend them to all."

Andrew Corser, Estates Operations Manager, Southend University Hospital NHS Foundation Trust

Addenbrooke's Hospital, Cambridge University Hospitals

DDC Dolphin has supplied and installed a number of bedpan washer and macerator solutions to Addenbrooke’s since 2007 and also provides a responsive and reliable maintenance and repair service. It is of the utmost importance to the smooth running of the machinery onsite that the units are regularly serviced and tested to ensure performance remains high. DDC Dolphin is contracted to carry out this work and continues to provide a first-class service.

Ashlands Manor Care Home

“I spent a lot of time selecting the correct supplier for our care facilities. A crucial factor is the relationship between us and our supplier, and we are confident that DDC Dolphin can supply quality, reliable products and services. The service level we have received from them has been outstanding on both projects; not just from a buying point of view, but also the aftercare and maintenance of the equipment. We have been very impressed with all aspects of our dealings with DDC Dolphin and long-term, on all future projects, DDC Dolphin will be our preferred supplier.”

Kay Johnson, Commissioning Manager, New Care Projects

Affinity Trust - Kings Lodge Centre

"All dealings with DDC Dolphin since our first contact have been extremely professional and informative. My days are extremely busy through work commitments and I deal with many companies and people over the course of my day. I can offer no higher accolade than to say our account manager was a delight to deal with, very knowledgable, reliable and punctual and DDC Dolphin are a great company to deal with, and they provide a excellent service".

John White, Facilities Coordinator, Affinity Trust

Queen Elizabeth Hospital Case Study

“The support I got from Senior Account Manager Dez McCullagh was exceptional. He was extremely helpful and ensured this was a quick turnover from start to finish.

"The impact has been extremely positive – freeing up time for me so I can turn my attention to other areas of improvement. I would definitely recommend DDC Dolphin to other companies. We look forward to working together on other exciting projects in the future."

Siân Faulkner – Assistant Manager – VINCI Facilities

Oakland Care Case Study

We have been delighted with the Vacumatic solution. It not only supports our sustainable working practices, it has reduced the odour in the home, reduced the trips to the outside bins for the team members and made a significant cost saving on our clinical waste disposal.

Malcolm Hague, Operations Director, Oakland Care

Sanctuary Care

Over the last 12 months, we have much improved sluice rooms, laundry rooms and med rooms. Our Care Homes are very happy with the results. We are all pleased that we chose DDC Dolphin as our partner.

Karmelle Smith – Property Manager, Care SE – Sanctuary Care

Minster Care

Minster Care Group is a leading care home provider, established with the goal of reshaping the care home experience of older people in the UK. With a rapidly ageing population, they understand the urgent need for care homes with a heart. They offer a comfortable and homely environment where service users can enjoy a good quality of life and be supported. They focus on holistic care methods to maximise their resident’s potential – physically, emotionally and spiritually

Mariners Park Care Home Case Study

"We have had no negative comments from the care or domestic staff regarding the new wipes and they have certainly done what we intended and stopped the frequent service call-outs that we were having. The communication from our account manager has always been quick and informative and the service engineers that attend are friendly, polite, helpful and courteous, we are very pleased with the standard of service we receive from them.".

Nicola Burns – Domestic Supervisor – Mariners Park Care Home

Wide Cove Care Home Case Study

"I was very impressed with the service we received from DDC Dolphin. They were extremely professional from the initial survey right through to the installation. The new machine has been so successful I have placed an order for another Incomatic to be installed into one of our other facilities."

Lynn Price – Owner – Wide Cove Care Home

Halcyon House

"Our sluice room needed updating to allow us to comply  with modern infection control standards so we turned to DDC Dolphin for help.  They did an amazing job.  With limited space, the flow of the equipment in the room was extremely well thought out, and Bradley who completed the installation was a joy to work with. Everything was supplied and completed on time and we are delighted with the results. We now have everything we need to ensure that we have a safe and hygienic working environment for our staff."

Anne Marie Roberts – Manager – Halcyon House

Juntendo University Nerima Hospital - Japan

"Apart from the operational benefits, switching to  medical pulp macerators greatly improved the sluice room environment and the cooperation between the Infection Control Team and  ward staff. We were very impressed with the overall benefits of using this system and the future for us will certainly be using macerators and single use pulp wherever possible"  

Mr Tomohiko Iizuka- ICN  -  Juntendo University Nerima Hospital   

Manor Residential Home Case Study

Manor Residential Home"Having been a client of DDC Dolphin for over 15 years and knowing the reliability of their products and services we had no hesitation in replacing our machine with them. We need reliable and dependable suppliers and the  advice and support we get from them is excellent. With DDC Dolphin on our team, our sluice room is one thing we don’t have to worry about".

Hitesh Chavda – Director - Manor Residential Home

Monarch Healthcare

"We  have worked with DDC Dolphin for over 20 years but only recently taken out a service contract.  We have been delighted with the level of service we have received, especially during these difficult times, and when we decided to upgrade the sluice rooms in our homes, we were confident that they would be able to supply us with the high quality standards of products and services we required."

Hiten Shanghavi - Director - Monarch Healthcare

National Institute of Respiratory Diseases - Mexico

"We believe attention to infection control measures will now take far more prevalence in all health environments, and we will be there, ready to help, advise and show from success stories such as this one how quality equipment and good working practices are imperative to keep infection under control." 

Aldo Novelo  - Director  - Novas Soluciones Sustentables     

Maria Mallaband Care Group

“Our relationship with our suppliers is important to us and having recently switched to DDC Dolphin as our service provider we have been impressed with their professionalism during these challenging times, maintaining our machines and keeping our sluice rooms functional. The speed of their response to our requests for asset reports was no surprise to us and we are confident that we have chosen the right partner to supply us with high quality reliable products and service and we look forward to a long and mutually beneficial relationship.”

James Burgan – Commercial Director – Maria Mallaband Care Group | Countrywide Care Homes

Hospital J.J. Aquirre - Chile

"Gemco recognise the heroic work of all the health personnel of the J.J. Aguirre, including nurses and doctors, that have been working tirelessly over the past weeks and we were pleased to be able to  help them  in their fight against infection.   Chile has been hit hard by the coronavirus pandemic, and it is thanks to such efforts that the fight against COVID-19 will be won."

Patricio Andueza – Commercial Director – Gemco General Machinery S.A.

Richmondwood Care Home

“When Covid-19 reached the UK we bought two UVMATICS® in the hope that if the virus got into our care home the machines would protect our residents and family. Several months on (and still Covid-19 free) we have just ordered a further five. They are a great size, not too bulky for our home and not only do they clean the air, but they remove odours, which is an added bonus.”

Holly Glazer, Business Manager, Richmondwood Residential Care Home

Southend University Hospital NHS Foundation Trust

"When it comes to our sluice rooms, DDC Dolphin have been the Southend, Broomfield and Basildon Hospitals service provider of choice for in excess of 15 years. Despite the fact the asset base was totally non-DDC Dolphin equipment (initially), they have delivered an exemplary service.

Ultimately, I know that we can rely on DDC Dolphin and would recommend them to all."

Andrew Corser, Estates Operations Manager, Southend University Hospital NHS Foundation Trust

Addenbrooke's Hospital, Cambridge University Hospitals

DDC Dolphin has supplied and installed a number of bedpan washer and macerator solutions to Addenbrooke’s since 2007 and also provides a responsive and reliable maintenance and repair service. It is of the utmost importance to the smooth running of the machinery onsite that the units are regularly serviced and tested to ensure performance remains high. DDC Dolphin is contracted to carry out this work and continues to provide a first-class service.

Ashlands Manor Care Home

“I spent a lot of time selecting the correct supplier for our care facilities. A crucial factor is the relationship between us and our supplier, and we are confident that DDC Dolphin can supply quality, reliable products and services. The service level we have received from them has been outstanding on both projects; not just from a buying point of view, but also the aftercare and maintenance of the equipment. We have been very impressed with all aspects of our dealings with DDC Dolphin and long-term, on all future projects, DDC Dolphin will be our preferred supplier.”

Kay Johnson, Commissioning Manager, New Care Projects