Facilities & Estates

Help Your Care Home Run Smoothly

A single point of contact from a UK-based supplier gives DDC Dolphin a unique one-stop-shop methodology to sluice and dirty utility room planning and design.

Providing support throughout the design and build stages, we can help you to ensure the best layout for workflow and infection control, as well as advise you on the best ways to ensure your utility room provisions meet government guidelines.

Our sluice room experts can assist in making sure that all available space is maximised, with efficient workspaces providing a boost in productivity. Similarly, we can tailor solutions to your exact requirements to suit your individual needs.

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Care Home Owners | DDC Dolphin

Detailed specifications are provided for each product we manufacture, as well as architectural plans for each unit; this allows for direct incorporation into overall design documentation.

Furthermore, we can supply case studies, CAD drawings and BIM files, to assist with the design and build process.

Once your sluice room machinery is selected, we can provide reliable maintenance in the form of 360° Care Cover and Planned Preventative Maintenance contracts, which utilise a nationwide network of engineers for rapid support, precisely when you need it.

We also produce our own range of consumables, to complement DDC Dolphin machinery and avoid the maintenance issues that can occur from non-compatible products.

This includes macerator and washer disinfectants and deodorisers, as well as scale inhibitors, to ensure that performance is optimised – even in hard-water areas.

In addition, purchasing your sluice room machinery from DDC Dolphin offers the additional assurance of site and machine evaluation, room layout and connection advice, professional installation, commissioning and even staff training, to ensure that staff use all machinery in the most effective way.

Similarly, we can test all of your machinery to NHS guidelines, keeping them in excellent operational health for long-term value.

DDC Dolphin Hygenex Consumables

Case Studies

Ashlands Manor Summary Image

Ashlands Manor Care Home

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Established in 2009, New Care Projects is a development-led care home operator providing ‘new generation’ care facilities. From the initial concept and design of the building, through to construction, recruitment and care delivery, New Care diligently considers every detail of each facility that it creates and the high level of service that it offers.

The health, well-being and happiness of their residents is always their number one priority. Providing a home-from-home experience in surroundings that provide the highest levels of comfort, each care home provides a safe environment and a warm welcome, whilst their dedicated care team provide professional, person-centred, friendly and compassionate care.


The Challenge

Following the successful collaboration between DDC Dolphin and New Care Projects for the supply and service of sluice room equipment at The Grand, New Care Projects then appointed DDC Dolphin to design 3 sluice rooms for their new specialist care home, Ashlands Manor.

This new generation care facility would provide the highest standards in safety, comfort and care within an expertly designed, purpose-built environment. DDC Dolphin were contracted to design and fully install each of the sluice rooms using the most advanced Panamatic bedpan washer disinfectors, stainless steel furniture and accompanying accessories.


The Solution

DDC Dolphin prides itself on being able to supply a unique, one-stop-shop methodology to sluice room design and installation, and our products encompass a wide range of features to meet our customers’ specific needs.

Quality engineered Panamatic Midi bedpan washer-disinfectors were supplied to Ashlands Manor, each featuring patented hands-free technology and antimicrobial surfaces to greatly reduce the risk of cross contamination, along with high-grade stainless steel furniture and accessories.

Upon completion of the project a comprehensive service program would form the basis of an ongoing service and maintenance agreement, fully reinforced by an extensive team of qualified engineers.


The Outcome

“I spent a lot of time selecting the correct supplier for our care facilities. A crucial factor is the relationship between us and our supplier, and we are confident that DDC Dolphin can supply quality, reliable products and services. The service level we have received from them has been outstanding on both projects; not just from a buying point of view, but also the aftercare and maintenance of the equipment. We have been very impressed with all aspects of our dealings with DDC Dolphin and long-term, on all future projects, DDC Dolphin will be our preferred supplier.”

Kay Johnson, Commissioning Manager, New Care Projects

Ashlands Manor Summary Image

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Avary Healthcare Summary Image

Avery Healthcare

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Avery Healthcare operates residential, dementia and nursing care homes throughout the UK, with a focus on the highest possible standards of living for its residents. Based in Northampton and with care homes across the country, Avery Healthcare has a pedigree and standing within the care industry that is known for quality.


The Challenge

With the emphasis firmly on residential quality of care, Avery Healthcare required a partner to provide equipment and maintenance for its dirty utility rooms right across its 30 plus locations.

Cleanliness and infection control are paramount to the running of Avery's care home sites, so when it came to equipping and maintaining its important sluice room areas nationwide, Avery found DDC Dolphin to be the most suitable partner.


The Solution

DDC Dolphin has been working with Avery Healthcare since 2009, supplying Panamatic Washer Disinfectors and other bedpan washing solutions, as well as various items of Hygenex furniture for their sluice rooms, such as tables, shelves and cabinets.

DDC Dolphin continues to exclusively provide sluice room equipment to Avery and has an ongoing service contract for all Avery care homes.


The Outcome

"We very much see DDC Dolphin as an established supplier and business partner. Over the years we have fostered a great working relationship, and remain assured that their service and maintenance division is fast to react and only a phone call away from any of our sites."

Derek Goodman, Construction Manager, Avery Healthcare

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Great Oaks Care Home

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Quantum Group is a Bournemouth-based construction company that creates vibrant, affordable healthcare communities and delivers secure, long-term real estate investments. Great Oaks Care Home in Bournemouth forms part of their impressive portfolio of care home developments, a purpose-built 80 bed care home located within an impressive woodland setting.

Designed to complement its surroundings, with 180-degree views, the care home provides residents with a sense of independence; vital in enhancing their well-being and preserving the landscape’s beauty.


The Challenge

In order to attract the support of the community, the Quantum Group were required to produce a care home displaying quality of finish throughout. They sourced and engaged with reputable contractors to help them deliver the project. Having worked with Quantum Group on the Fairmile Grange development, DDC Dolphin were proud to be selected again to provide high quality solutions for the sluice room requirements at the home. The brief was to fully equip 8 sluice rooms with either bedpan washer disinfectors or medical pulp macerators, plus high-grade stainless steel fittings throughout.


The Solution

DDC Dolphin provided an initial site survey to ensure suitability, a full-size floor template, a pre-installation work pack detailing the installation requirements and catalogue to ensure that the first fix mechanical and electrical works were completed to the correct dimensions. On receipt of DDC Dolphin’s pre-installation paperwork, a DDC Dolphin trained site engineer was deployed to install and commission the new machines. We supplied and installed 4 Panamatic Midi bedpan washer disinfectors and 4 Pulpmatic Ultima Macerator machines for each of the sluice rooms at the home, designed to facilitate excellent infection control standards. The home opened in June 2017.

By selecting DDC Dolphin at tender stage, Quantum Group had complete peace of mind in the knowledge that the Great Oaks Care Home’s newly installed washer disinfectors and pulp macerators were of the highest quality. Provided by a company with over 25 years’ experience, DDC Dolphin were able to offer comprehensive advice and support, as well as aftersales care.


The Outcome

“We were very pleased with the professional, efficient service provided by DDC Dolphin on this project. They provided options and advice regarding specification requirements at an early stage and assisted the decision-making process with regard to selection of the equipment, which best suited the care home’s operational strategies. Communication with the site team was very good and our required timescales for delivery and installation of the equipment were achieved.”

Simon Howell, Project Surveyor, Quantum Group

Mentor Gracewell Summary Image

Metnor Construction

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Metnor Construction is one of the four principal divisions of the Metnor Group of companies. The company currently operates primarily, but not exclusively, in the following sectors: care homes, student accommodation, hotels and leisure, data centres, commercial and retail. As a principal contractor, they cover traditional contracting, design and build, partnering and management contracting. The company is based in North Tyneside and undertakes projects ranging in value from £250,000 to £25,000,000.


The Challenge

Metnor Construction engaged DDC Dolphin for the supply and installation of sluice room equipment at Rectory Lane Care Home, Little Bookham, Surrey, formerly known as Preston Cross Hotel. Metnor’s brief was to retain and convert the 18th century building and construct a 3 storey, 60 bedroom extension, including a basement, to provide a 70 bed, luxury, state-of-the-art nursing home for their client, Gracewell Healthcare. DDC Dolphin supplied and installed Panamatic Midi bedpan washer disinfectors for each of the 3 sluice rooms at the home, along with a variety of accessories to compliment the equipment. The home opened in the summer of 2017.


The Solution

By selecting DDC Dolphin at tender stage, Metnor Construction had complete peace of mind in the knowledge that the home’s newly installed washer disinfectors were of the highest quality, provided by a company with over 25 years of experience, who offered comprehensive advice and support throughout the planning stage, as well as thorough aftersales care. DDC Dolphin provided a full-size floor template and pre-installation work pack and catalogue to ensure that the first fix mechanical and electrical works were completed to the correct dimensions. On receipt of DDC Dolphin’s pre-installation paperwork, a DDC Dolphin site engineer was deployed to install and commission the new machines.


The Outcome

“The service provided by DDC Dolphin was exemplary; the idea of the on-site template, making it impossible to get the services and builders work wrong, was a simple but innovative idea”.

Lee Kirk BSc (Hons), Senior Contracts Manager, Metnor Construction

Vida Grange Summary Image

Vida Grange Care Home

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Vida Healthcare Group has two specialist dementia care homes, Vida Hall, with 70 beds and Vida Grange, a new state of the art 124 bed care home based in Harrogate, North Yorkshire. Vida Hall opened in February 2013 and Vida Grange opened in December 2016. Vida Grange has incorporated eight individual houses within the home and offers a range of care options. Each home is self-contained, with all bedrooms having private en suite bathrooms. There are a variety of communal areas including indoor courtyards and outdoor sensory gardens. Using the same ethos of care as they do at Vida Hall, Vida Grange is a centre of excellence in the UK for dementia care.


The Challenge

Following the successful collaboration between DDC Dolphin and Vida Healthcare for the supply and service of sluice equipment at Vida Hall, Vida Healthcare appointed DDC Dolphin for the supply and installation of all sluice room equipment for their new specialist care home, Vida Grange. This new centre of excellence for dementia care would need each sluice room fitted with the most advanced bedpan washer disinfectors, designed using the latest technology along with a fully comprehensive service and maintenance plan.


The Solution

During the build period DDC Dolphin’s team worked closely with the construction company and Vida Healthcare to ensure everything was scheduled in to the build programme within the required timeframe. DDC Dolphin supplied 8 quality engineered Panamatic Midi bedpan washer disinfectors, all with our patented hands-free technology and antimicrobial surfaces, greatly reducing the risk of cross-contamination. These features perfectly reflect the ethos of Vida Healthcare, with infection control being a key point. After completion of the project a comprehensive service program would form the basis of an ongoing service and maintenance agreement undertaken by our extensive team of qualified engineers.


The Outcome

“Following a successful partnership with DDC Dolphin in the provision of our sluice equipment at Vida Hall, Vida Healthcare Limited were pleased to appoint DDC as the preferred company to provide this equipment at our new facility in Pannal. This decision was based on the quality, reliability and ease of use of the equipment at Vida Hall, plus the excellent aftersales service that we have always experienced from DDC Dolphin.”

Jillian Young, Operations Director, Vida Healthcare

Get The Full Package With 360° Care Cover

360° Care Cover from DDC Dolphin gives you the full package: a brand-new machine, 5 years parts and labour warranty, plus regular service visits – all for a low monthly payment.

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