Helping You Deliver Value

When sourcing products and services for your medical facility, it’s imperative to use a vendor you can trust; that’s why so many are turning to DDC Dolphin for their sluice room needs.

As an NHS Preferred Supplier of macerators, you can choose DDC Dolphin with confidence.

Not only are you able to purchase your new macerator from us, but we can provide NHS-approved service and maintenance for every macerator and bedpan washer you own – regardless of brand. These service and maintenance packages will not only increase the life and efficiency of your machines, but offer long-term value, too.

DDC Dolphin working with Hospital Procurement Teams

DDC Dolphin Hospital Trusts

If you have an existing supplier, there’s no risk involved with switching to DDC Dolphin – but potentially many benefits.

We can service and maintain all of your legacy sluice room machinery – even if it’s been discontinued. Similarly, you needn’t compromise between performance and capital expenditure; our 360° Care Cover packages provide a range of manageable payment options, so you can forecast initial and lifetime costs – with no surprise maintenance or repair bills.

In addition, we’re a UK-based supplier who can provide a single point of contact for manufacture, sales and aftercare; with 30 years’ experience in providing sluice room excellence, we can provide all the expertise you need – under one roof.

To learn more about how we can help facilities like yours, please take a look at our case studies.

Case Studies

Addenbrookes Summary Image

Addenbrooke's Hospital, Cambridge University Hospitals

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Part of the Cambridge University Hospitals NHS Foundation Trust (CUH), Addenbrooke’s Hospital is a centre of excellence, providing expert care in a safe, clean, comfortable and friendly environment.


The Challenge

Back in 2007, DDC Dolphin supplied its first bedpan washer to Addenbrooke's Hospital and then explored further opportunities within the facility after the initial successful installation proved popular. Shortly after the initial machine was supplied DDC Dolphin started to discuss the ongoing maintenance of all sluice room and dirty utility room machinery at the CUH hospital site.


The Solution

DDC Dolphin was commissioned to carry out the service and maintenance work on all bedpan washers, before the contract was expanded to include macerators. The service and maintenance contract, now is its third year of a five year agreement, includes the quarterly testing and annual revalidation of all bedpan washers as well as weekly machine tests. DDC Dolphin keeps spare parts onsite in order to ensure fix rates, conducts quarterly breakdown and running reports and provides onsite machine training for ward staff and the mechanical team. DDC Dolphin has supplied several other bedpan washer and macerator units into the facility, including into the Accident & Emergency Department and the Trust's major trauma centre.


The Outcome

"DDC Dolphin has supplied and installed a number of bedpan washer and macerator solutions to Addenbrooke’s since 2007 and also provides a responsive and reliable maintenance and repair service. It is of the utmost importance to the smooth running of the machinery onsite that the units are regularly serviced and tested to ensure performance remains high. DDC Dolphin is contracted to carry out this work and continues to provide a first-class service".

Richard Borthwick, Mechanical Delivery Manager, Addenbrooke’s Hospital

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The London Clinic

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The London Clinic is one of the UK's largest private hospitals, dedicated to providing the best, personalised healthcare with a breadth of surgical and medical expertise. The London Clinic has been at the forefront of hygiene and infection control procedures and first installed DDC Dolphin washer disinfectors in the early 1990s.


The Challenge

Following a 2013 review of best practice, The London Clinic decided to switch its dirty utility room solution to single-use pulp items such as bowls, urinals and bedpans, with disposal via a macerator. Following a trial evaluation of all competitor machines, the hospital selected macerators, supplied, installed and maintained by DDC Dolphin.


The Solution

The total dirty utility room solution consisted of a mixture of large capacity Pulpmatic Ultima macerators for busy areas and Pulpmatic Uno macerators for quieter wards and isolation rooms.


The Outcome

The maceration method is seen as the most hygienic way of disposal of human waste in a hospital, reducing the chance of cross infection and any Healthcare Associated Infections (HCAIs).

"We are delighted to be working with DDC Dolphin for the complete package of machine acquisitions, installation and training. DDC Dolphin's understanding of the importance of fighting the transmission of HCAIs, together with their completely hands-free, high-quality range of macerators, helped to make our decision much easier. The programme of hassle-free installation and comprehensive staff training was an added bonus!"

Tony Lobo, Project Manager, The London Clinic

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Royal National Orthopaedic Hospital

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The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and is regarded as a leader in the field of orthopaedics worldwide. It provides a comprehensive range of neuro-musculoskeletal health care, ranging from acute spinal injuries or complex bone tumours to orthopaedic medicine and specialist rehabilitation for chronic back pain sufferers. This broad range of services is unique within the NHS, and as a national centre of excellence the RNOH treats many complex and rare conditions.


The Challenge

RNOH needed a complete refurbishment of a sluice room within a very tight time frame and budget. The complete solution that DDC Dolphin offers, with its full range of sluice room products and the ability to handle bespoke requirements, was one of the major factors for approaching DDC Dolphin to tender for the project.


The Solution

Thanks to the technical capabilities of DDC Dolphin, we were able to achieve the design that Prentice Lloyd, the Project Manager had requested, providing a full illustration and CAD drawing of the finished product. With our expertise and range of products, we were able to meet the brief within the time frame and budget which gave the RNOH the confidence to move forward with us.


The Outcome

“DDC Dolphin were able to offer us a complete solution which meant that as Project Manager I had a single point of contact throughout the whole process, which made it much easier for me to manage. Together we were able to coordinate the project effectively and within the time constraints, saving time and money.”

Prentice Lloyd, Project Manager, Royal National Orthopaedic Hospital

Get The Full Package With 360° Care Cover

360° Care Cover from DDC Dolphin gives you the full package: a brand-new machine, 5 years parts and labour warranty, plus regular service visits – all for a low monthly payment.

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