Procurement

Helping You Deliver Value

When sourcing products and services for your medical facility, it’s imperative to use a vendor you can trust; that’s why so many are turning to DDC Dolphin for their sluice room needs.

As an NHS Preferred Supplier of macerators, you can choose DDC Dolphin with confidence.

Not only are you able to purchase your new macerator from us, but we can provide NHS-approved service and maintenance for every macerator and bedpan washer you own – regardless of brand. These service and maintenance packages will not only increase the life and efficiency of your machines, but offer long-term value, too.

DDC Dolphin working with Hospital Procurement Teams

DDC Dolphin Working With Hospital Trusts

If you have an existing supplier, there’s no risk involved with switching to DDC Dolphin – but potentially many benefits.

We can service and maintain all of your legacy sluice room machinery – even if it’s been discontinued. Similarly, you needn’t compromise between performance and capital expenditure; our 360° Care Cover packages provide a range of manageable payment options, so you can forecast initial and lifetime costs – with no surprise maintenance or repair bills.

In addition, we’re a UK-based supplier who can provide a single point of contact for manufacture, sales and aftercare; with 30 years’ experience in providing sluice room excellence, we can provide all the expertise you need – under one roof.

To learn more about how we can help facilities like yours, please take a look at our case studies.

Case Studies

Southend University Summary Image

Southend University Hospital NHS Foundation Trust

View More

Established in 1991, Southend University Hospital NHS Foundation Trust strives to provide high quality care for every patient, every time. Southend Hospital is the South Essex surgical centre for uro-oncology and gynae-oncology surgery and is a centre of excellence for stroke care. They have nearly 700 inpatient beds, serving a local population of 338,800.

 

Brief

The Trust had an asset base of non-DDC Dolphin bedpan washers [NW1] and pulp macerators but was looking for a trustworthy service partner to maintain their machinery and prolong its lifespan for as long as safely possible.

With highly trained engineers capable of taking care of all brands of sluice room machinery, DDC Dolphin proved to be the most suitable partner.

 

Solution

DDC Dolphin’s care and maintenance packages proved a real success for Southend hospital – keeping many non-DDC Dolphin machines in good working order for several years, despite the OEM making the units obsolete and no longer supporting their maintenance.

With a dedicated account manager providing accurate and non-biased reporting, they have been able to forecast and make informed decisions about replacing their sluice room assets, meaning a very low impact on their operational expenditure.

When assets have reached the end of their lifespan, they did not hesitate to replace the units with DDC Dolphin macerators. The hands-free technology was a welcome feature for the staff and the voice functionality has reduced the number of foreign objects and overloading instances, reducing the number of call outs and avoidable expenditure even further.

 

Outcome

"When it comes to our sluice rooms, DDC Dolphin have been the Southend, Broomfield and Basildon Hospitals service provider of choice for in excess of 15 years. Despite the fact the asset base was totally non-DDC Dolphin equipment (initially), they have delivered an exemplary service.

We have always received a very good and timely response from their engineers (mostly within 24 hours) which has resulted in manageable downtime. Once on site the engineers have proved to be knowledgeable and have delivered an acceptable first-time fix rate.

Ultimately, I know that we can rely on DDC Dolphin and would recommend them to all."

Andrew Corser, Estates Operations Manager, Southend University Hospital NHS Foundation Trust

Southend University Summary Image

Addenbrookes Summary Image

Addenbrooke's Hospital, Cambridge University Hospitals

View More

Part of the Cambridge University Hospitals NHS Foundation Trust (CUH), Addenbrooke’s Hospital is a centre of excellence, providing expert care in a safe, clean, comfortable and friendly environment.

 

The Challenge

Back in 2007, DDC Dolphin supplied its first bedpan washer to Addenbrooke's Hospital and then explored further opportunities within the facility after the initial successful installation proved popular. Shortly after the initial machine was supplied DDC Dolphin started to discuss the ongoing maintenance of all sluice room and dirty utility room machinery at the CUH hospital site.

 

The Solution

DDC Dolphin was commissioned to carry out the service and maintenance work on all bedpan washers, before the contract was expanded to include macerators. The service and maintenance contract, now is its third year of a five year agreement, includes the quarterly testing and annual revalidation of all bedpan washers as well as weekly machine tests. DDC Dolphin keeps spare parts onsite in order to ensure fix rates, conducts quarterly breakdown and running reports and provides onsite machine training for ward staff and the mechanical team. DDC Dolphin has supplied several other bedpan washer and macerator units into the facility, including into the Accident & Emergency Department and the Trust's major trauma centre.

 

The Outcome

"DDC Dolphin has supplied and installed a number of bedpan washer and macerator solutions to Addenbrooke’s since 2007 and also provides a responsive and reliable maintenance and repair service. It is of the utmost importance to the smooth running of the machinery onsite that the units are regularly serviced and tested to ensure performance remains high. DDC Dolphin is contracted to carry out this work and continues to provide a first-class service."

Richard Borthwick, Mechanical Delivery Manager, Addenbrooke’s Hospital

Addenbrookes Summary Image

Download the case study

The London Clinic Summary Image

The London Clinic

View More

The London Clinic is one of the UK's largest private hospitals, dedicated to providing the best, personalised healthcare with a breadth of surgical and medical expertise. The London Clinic has been at the forefront of hygiene and infection control procedures and first installed DDC Dolphin washer disinfectors in the early 1990s.

 

The Challenge

Following a 2013 review of best practice, The London Clinic decided to switch its dirty utility room solution to single-use pulp items such as bowls, urinals and bedpans, with disposal via a macerator. Following a trial evaluation of all competitor machines, the hospital selected macerators, supplied, installed and maintained by DDC Dolphin.

 

The Solution

The total dirty utility room solution consisted of a mixture of large capacity Pulpmatic Ultima macerators for busy areas and Pulpmatic Uno macerators for quieter wards and isolation rooms.

 

The Outcome

The maceration method is seen as the most hygienic way of disposal of human waste in a hospital, reducing the chance of cross infection and any Healthcare Associated Infections (HCAIs).

"We are delighted to be working with DDC Dolphin for the complete package of machine acquisitions, installation and training. DDC Dolphin's understanding of the importance of fighting the transmission of HCAIs, together with their completely hands-free, high-quality range of macerators, helped to make our decision much easier. The programme of hassle-free installation and comprehensive staff training was an added bonus!"

Tony Lobo, Project Manager, The London Clinic

The London Clinic Summary Image

Download the case study

Royal National Orthopedic Summary Image

Royal National Orthopaedic Hospital

View More

The Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and is regarded as a leader in the field of orthopaedics worldwide. It provides a comprehensive range of neuro-musculoskeletal health care, ranging from acute spinal injuries or complex bone tumours to orthopaedic medicine and specialist rehabilitation for chronic back pain sufferers. This broad range of services is unique within the NHS, and as a national centre of excellence the RNOH treats many complex and rare conditions.

 

The Challenge

RNOH needed a complete refurbishment of a sluice room within a very tight time frame and budget. The complete solution that DDC Dolphin offers, with its full range of sluice room products and the ability to handle bespoke requirements, was one of the major factors for approaching DDC Dolphin to tender for the project.

 

The Solution

Thanks to the technical capabilities of DDC Dolphin, we were able to achieve the design that Prentice Lloyd, the Project Manager had requested, providing a full illustration and CAD drawing of the finished product. With our expertise and range of products, we were able to meet the brief within the time frame and budget which gave the RNOH the confidence to move forward with us.

 

The Outcome

“DDC Dolphin were able to offer us a complete solution which meant that as Project Manager I had a single point of contact throughout the whole process, which made it much easier for me to manage. Together we were able to coordinate the project effectively and within the time constraints, saving time and money.”

Prentice Lloyd, Project Manager, Royal National Orthopaedic Hospital

Royal National Orthopedic Summary Image

Download the case study

Get The Full Package With 360° Care

360° Care from DDC Dolphin gives you the full package: a brand-new machine, 5 years parts and labour warranty, plus regular service visits - all for a low monthly payment.

Find out more

Want To Speak To One Of Our Experts?

Get In Touch