Trusts

Buying For Your Trust

As an NHS Preferred Supplier, you can purchase your sluice room technology from DDC Dolphin with confidence. Why take a risk with an unapproved brand, when we can offer complete peace of mind?

Our product range supports a wealth of environments, to suit the individual needs of your facility.

Varying capacities ensure that your choice of product can keep up with day-to-day footfall, as well as making efficient use of space with front and top-loading machines. We can even supply bespoke noise reduction packages, so your patients aren’t disturbed by macerator or washer disinfector use.

DDC Dolphin working with Hospital Procurement Teams

DDC Dolphin Design and Planning for Hospitals

From the design and planning stages, right through to purchasing and aftercare, we can provide the full spectrum of support for those wishing to upgrade or build a new sluice room.

We’ll ensure that you stay compliant with relevant legislation, as well as protecting the budget and reputation of your trust; reducing the risk of catastrophic infection outbreaks, as well as allowing clinicians to work to maximum efficiency, is all part of the package.

In addition, we’re also an NHS preferred supplier for the service, maintenance and validation of medical pulp macerators and bedpan washer disinfectors in the UK; not just for DDC Dolphin machines, but for every make and model.

Properly maintained sluice room facilities will work at optimum efficiency, ensuring that patients and clinicians are protected against the harmful spores and microbes which cause major HCAI outbreaks.

Make sure your whole trust is protected.

Preventing downtime is the hallmark of a reliable service and maintenance contract, with machines that are regularly maintained benefitting from a far longer service life. When you use DDC Dolphin for this service, our expert technicians will even attend to discontinued items, which are no longer covered by their own manufacturer.

DDC Dolphin Working With Hospital Trusts

Case Studies

Southend University Summary Image

Southend University Hospital NHS Foundation Trust

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Established in 1991, Southend University Hospital NHS Foundation Trust strives to provide high quality care for every patient, every time. Southend Hospital is the South Essex surgical centre for uro-oncology and gynae-oncology surgery and is a centre of excellence for stroke care. They have nearly 700 inpatient beds, serving a local population of 338,800.

 

Brief

The Trust had an asset base of non-DDC Dolphin bedpan washers [NW1] and pulp macerators but was looking for a trustworthy service partner to maintain their machinery and prolong its lifespan for as long as safely possible.

With highly trained engineers capable of taking care of all brands of sluice room machinery, DDC Dolphin proved to be the most suitable partner.

 

Solution

DDC Dolphin’s care and maintenance packages proved a real success for Southend hospital – keeping many non-DDC Dolphin machines in good working order for several years, despite the OEM making the units obsolete and no longer supporting their maintenance.

With a dedicated account manager providing accurate and non-biased reporting, they have been able to forecast and make informed decisions about replacing their sluice room assets, meaning a very low impact on their operational expenditure.

When assets have reached the end of their lifespan, they did not hesitate to replace the units with DDC Dolphin macerators. The hands-free technology was a welcome feature for the staff and the voice functionality has reduced the number of foreign objects and overloading instances, reducing the number of call outs and avoidable expenditure even further.

 

Outcome

"When it comes to our sluice rooms, DDC Dolphin have been the Southend, Broomfield and Basildon Hospitals service provider of choice for in excess of 15 years. Despite the fact the asset base was totally non-DDC Dolphin equipment (initially), they have delivered an exemplary service.

We have always received a very good and timely response from their engineers (mostly within 24 hours) which has resulted in manageable downtime. Once on site the engineers have proved to be knowledgeable and have delivered an acceptable first-time fix rate.

Ultimately, I know that we can rely on DDC Dolphin and would recommend them to all."

Andrew Corser, Estates Operations Manager, Southend University Hospital NHS Foundation Trust

Southend University Summary Image

Care & Maintenance

DDC Dolphin’s Care & Maintenance packages could save your trust from infection outbreaks and unplanned repair costs.

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