Customer Support Administrator

Summary

We are currently seeking an experienced Customer Support Administrator to ensure our customers have a positive experience and that we can continue to exceed our customer expectations.

Key Responsibilities:

• Answering the telephone and forwarding calls where appropriate
• Making calls
• Address and resolve customer complaints and issues, escalating when necessary
• Updating/maintaining records in our CRM system, ensuring data accuracy and confidentiality
• Handling requests for information
• Supporting Field Service Engineers with scheduling and customer updates
• Creating accurate quotes and processing orders etc.
• Work closely with other teams to ensure a seamless customer experience
• Any other reasonable tasks that may reasonably be required to support team and business needs

Experience:

• Previous experience communicating with customers on the phone and via email
•  Experience in delivering an excellent level of customer care
• Worked in an administrative position in an office within a customer support environment or similar for at least 2 years

Skills:

• Excellent communication skills
• Be enthusiastic, credible and dependable
• Be focused and goal oriented
• Be able to achieve high customer satisfaction
• Have good organisational skills
• Be able to multitask
• Be able to work within a team or independently
• Be inventive, resilient and able to work under pressure
• Proficient in using Outlook, Teams, MS Word and Excel
• Knowledge of SAP Business 1 and Dynamics would be an advantage

Remuneration and Benefits:

• Competitive salary
• 25 days Holiday (increasing to 26 after 2 years, 27 after 4 years and 28 after 5 years)
• Private Medical Cover
• Employee Assistance Program
• Company Pension
• Birthday and Christmas Love2Shop Vouchers
• Health Cash Back Plan which includes gym membership discounts
• Life Assurance
• Cycle to work scheme
• Employee Volunteering Day